Our Return Policy

You will have 14 days to receive a full refund and 21 days to process an exchange or receive store credit. For orders that were shipped out, you have 14 days from the day you received your order to begin processing your return.  ALL orders that are picked up locally, are issued EXCHANGE OR STORE CREDIT ONLY.

Refunds will be issued to the original payment method that was used. All gift returns will only be eligible for store credit. 

Items must be unwashed, unworn, and in original condition with the tags still attached. In-store purchases must include original receipt to be eligible. Returned items will be inspected once received, and items that do not meet our policy will be shipped back at customers expense. 

We have the right to refuse any return if it does not meet our return policy standards.  

FINAL SALE ITEMS

- Sale Items

- Damaged items purchased with indication of its condition (damaged tag included on the garment) 

- Intimates including underwear and swimwear

- Sunglasses  & Jewellery

- Skincare and body care products

- Free promotional gifts 

PRICE ADJUSTMENTS 

We are unable to honour any price adjustments.

Local Returns:

If you are local, we encourage you to stop by our Penticton location where one of our sales associates will be happy to assist you in processing your return or exchange. .

If you are unable to visit us in store, please follow the instructions below on how to ship your order back to us. 

Please reach out to our returns department by emailing okanogginbarbersinfo@gmail.com if you have any questions or concerns.

CANADIAN RETURNS

1. Click here to start your return
2. Answer all of the questions asked through the portal to submit your return. you will receive a return shipping label once the return is approved. 
3. Securely pack items. If available, please use original packaging. Please ensure that fragile items are wrapped in bubble wrap and packed tightly. If you are returning shoes, you MUST have the original box and please make sure to put the box in a separate polymailor.
4. Print the return label and attach it to the outside of the package.
5. Drop off your package within 7 days to your nearest carrier location.
6. Once we receive your package back at our warehouse, we will process your refund, store credit or exchange.

***If you opt to exchange or receive a store credit, rather than a full refund, you will not be charged the $12 handling fee***

***If you opt to exchange or receive a store credit, rather than a full refund, you will not be charged the $12 handling fee***

We will do our best to fulfill every exchange request, however due to the high volume of orders, we may experience products being oversold. In this case, we will issue you a store credit for the item. 

Returning a Damaged item:

Click here to submit your damaged return. 

Your damage return will be submitted to our returns team to review. Once it has been approved, you will receive a Canada Post returns label to send your item back to us. You will not be charge the $12 handling fee for returned damage items. If you have any further questions, please email our returns team at okanogginbarbersinfo@gmail.com.

 

Local Pickup

We are pleased to offer a local in store pickup option for our customers. It can take a maximum of 3 business days to fulfill your In Store pick up order. 

You can pick up your order in store at our store front at 254 ELLIS ST.  once you receive your pick up notification in your email.

Shipping

We provide free shipping to all British Columbia orders over $100 (before tax).

All orders that don't meet the free shipping threshold will be required to pay a flat rate shipping fee between $15 and $20 based on the province they are shipping to. 

We also offer Express shipping within Canada for a flat rate shipping fee between $25-$45 based on which province you are shipping to. 

We aim to process online orders in 72 hours. You will receive an email confirming that your order has been shipped. All tracking information will be provided in this email. 

** Please note that due to high volumes of orders, some products may be oversold.  Refunds will be issued for oversold items. We apologize for any inconveniences, we will do our best to fulfill all orders. **

 

ADDITIONAL SHIPPING INFORMATION

If a package does not reach its destination and is sent back to us, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use the 'TRACK MY ORDER' feature located on the shipping website. 

Okanoggin Barbers is not responsible for lost or stolen packages. If your package shows "delivered" and you have not received it, please reach out to okanogginbarbersinfo@gmail.com 

Have a question?

Email okanogginbarbersinfo@gmail.com or give us a call at (250) 276-3111